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If you Encounter a Problem
Information Technology has several methods to inform the community about problems affecting administrative or academic computer systems on campus.
We regularly use the campus Web site, voicemail, and the customer service “Help” line when problems arise and to provide updates. In addition, we provide a listing of: scheduled “downtime” for system maintenance, unexpected “downtime”, and virus alerts on the FIT IT Web site (http://www3.fitnyc.edu/IT).
If you encounter a problem, or are just not sure why you can’t gain access to a program, computer, email, or the Internet the following resources are available:
- From your telephone, dial 7-HELP (off-campus, 212-217-HELP). A short message will inform you of any reported problems. If your particular problem is not listed, choose option one for customer service and report the problem.
- From your computer, go to http://www3.fitnyc.edu/IT. If there is an immediate problem, it will be highlighted in red in the center of the page. If you want to check on scheduled or unscheduled “downtime,” click the “downtime” link on the right side of the page.
If there is a campus-wide problem, IT will put out a college-wide voicemail. We will also list it on the customer service “Help” line and on the IT Web site. Depending on the nature of the problem, messages will be updated every 30 to 60 minutes.
Regularly scheduled updates for security patches, bug fixes and other minor non-disruptive work are scheduled for the first and third Thursdays of every month, between 7:30 AM and 9 AM. These updates generally go unnoticed by the community, but we do list them on the IT Web site under the “downtime” link.