General:
Q)Who can help me with my homework and assignment? Where do I go to sign up?
Q)Where do I find my class schedule and my teacher’s name?
Q)Where is the Bursar’s office?
Q)Can I find my class schedule, or grades or course information online?
Q)Where are CC15A-3 and CC15A-4 (also known as CC153 and CC154)?
Q)What are the lab hours? Where do I find this information?
Q)Can I bring in my own paper to print on in the open labs?
Q)Where is Lost & Found, I might have left my eyeglasses, or USB Flash drive, or my portfolio in the lab the other day?
General Computers, Scanners & Printers:
Q)What is my FIT e-mail address? How do I access it?
Q)Why do I have to change my password so often?
Q) What are the requirements of my password?
Q)Why can’t I see my Transport Share when I log on a PC?
Q)Why does my mouse cursor jump around and I can’t control it?
Q)Is it true that a Flash/Thumb USB Drive is the most reliable method for me to carry my data around?
Q)I only a have a few small files on my Flash/Thumb USB drive, but it says that I don’t have anymore space on the drive.
Q)I’ve just scanned in some pictures in Room CC15, and why can’t I print them out?
Q)I have a brand new Flash/Thumb USB drive that I want to use on both Mac and PC. What should I do?
Q)I have a file on a Mac formatted disk and I want to use it on a PC, but my PC cannot read the disk. What should I do?
PC:	MAC:
Q) When is it a good time to save my work?	Q) How do I eject a CD or CD-RW on a MAC?
	Q) How do I erase a CD-RW on a MAC?

General FAQ

Q: Who can help me with my homework and assignment? Where do I go to sign up? A: Ask your instructor for help. You can also request a tutor by completing an application. You should bring your class schedule with you. The Academic Skills Center is in the A Building, room A 608B. They will assign tutors to help you in all subjects. There are also tutors for computer and fashion design applications. Their telephone is 212-217-4080. Back to FAQ List

Q: Where do I find my class schedule and my teacher’s name?   A: The Registrar’s Office, located in the B Building, room B103, issues your class schedule. You will find your professors’ names on it. Telephone: 212-217-3820. Back to FAQ List

Q: Where is the Bursar’s office? A: The Bursar’s Office is in the B Building, room B127, for all of your cashiering needs (making payments, receiving reimbursements, etc.). Telephone: 212-217-3680. Back to FAQ List

Q: Can I find my class schedule, or grades or course information online? A: Yes go to: http://myfit.fitnyc.edu – MyFIT Portal Back to FAQ List

Q: Where are CC15A-3 and CC15A-4 (also known as CC153 and CC154)? A: These two labs are inside CC15. Go through the main CC15 entrance and look for the frosted glass doors toward the back of the room. There are lab attendants ready to assist you if you need further direction. Back to FAQ List

Q: What are the lab hours? Where do I find this information? A: Please check our signage posted in a variety of places, on both bulletin boards outside of C220 and C307, and the small bulletin board near the door to each classroom on each floor, including the basement or check for the online schedule at http://www3.fitnyc.edu/it/ACC/labs/rooms/roominfo1280.html Back to FAQ List

Q: Can I bring in my own paper to print on in the open labs? A: No, this is not allowed in any of the open labs or classrooms because the wrong kind of paper will damage the printers. You’ll find that the Graphics Lab has an assortment of papers for you to use, including glossy and resume type papers. Back to FAQ List

Q: Where is Lost & Found, I might have left my eyeglasses, or USB Flash drive, or my portfolio in the lab the other day? A: The Security office in the D Building, room D442 keeps items found or turned in from the classrooms or labs. Room C220 and the basement CC15 turn in all lost and found items to Security by the end of the day. Telephone number for Security is 212-217-7777. Back to FAQ List

General Computers, Scanners & Printers:

Q: What is my FIT e-mail address? How do I access it? A: Your email address was sent in your welcome packet, please refer to this. Your e-mail address is the same as your Username (i.e. firstname_lastname) followed by fitnyc.edu (e.g. john_doe@fitnyc.edu). You can access your FIT e-mail from the following website: http://imail.fitnyc.edu. Log on by using your FIT username and password. Contact the Help Desk 212-217-4357, or on-campus dial 7-4357 (7-HELP), whenever you have any problem. Back to FAQ List

Q: Why do I have to change my password so often? A: FIT is a state school and bound by law to set particular password restrictions. Your password must be changed after you have logged on for the first time. Thereafter, you only have to change your password every ninety (90) days. You will be prompted to change your password before your ninety (90) days has passed. Back to FAQ List

Q: What are the requirements of my password? A: Each password must be at least 6 characters long. It must have a combination of numbers, upper and lower case letter characters, for example: jUly5th. Each new password must be unique. Your name cannot be used as a password. Back to FAQ List

Q: Why can’t I see my Transport Share when I log on a PC? A: Your account may not have been set up correctly. If you don’t see an icon on the desktop named Connect to Class, contact IT by calling 212-217-4357, or use the telephone in your classroom to dial 7-4357 (7-HELP), or go directly to the C Building, room C305B. You simply need to explain to the technologist that you do not have access to the Transport Script on a PC when you log on. Back to FAQ List

Q: Why does my mouse cursor jump around and I can’t control it? A: If there is a Wacom tablet at the station that you are using, check to see if the Wacom pen is resting on the tablet. Remove the pen from the Wacom tablet, place it anywhere on the table and you will be able to control your mouse cursor. Please ask for assistance if you still can’t operate the mouse after following this tip. Back to FAQ List

Q: Is it true that a Flash/Thumb USB Drive is the most reliable method for me to carry my data around? A: Certainly Flash/Thumb USB drives are very reliable, but they are not 100% corruption-proof. What this means is that it IS possible for you to lose data stored on a Flash/Thumb drive. The only way for you to ensure that your files are safe is to store them in several locations. If you have a really important file, such as your Final Project, please make sure this file is saved in numerous locations such as: 1) Burn onto a CD; 2) Save in your Network Share; 3) Save a copy on your home computer; and 4) E-mail a copy to yourself as an attachment. Back to FAQ List

Q: I only a have a few small files on my Flash/Thumb USB drive, but it says that I don’t have anymore space on the drive. A: Make a copy of your files by moving them to the desktop on a PC or Mac. Reformat your Flash/Thumb USB drive and you will find the correct amount of free space available. You can now copy your files from the desktop back to your Flash/Thumb USB drive. Feel free to ask any technologist on-duty to assist you. Back to FAQ List

Q: I’ve just scanned in some pictures in Room CC15, and why can’t I print them out? A: The scanner stations in CC15 are not set up to print as they are intended only for scanning purposes. You should save your picture file in your N: Drive, and move to another computer. You can open your file from the N: Drive, drag them to the Desktop and print your pictures from there. Back to FAQ List

Q: I have a brand new Flash/Thumb USB drive that I want to use on both Mac and PC. What should I do? A: Choose either of the following two answers that will best meet your needs: To format the drive on a PC: Go to My Computer, highlight your drive, right-click and select Format. You then select Quick Format, and the computer will format your Flash/Thumb USB drive to be compatible with both Mac and PC. To format the drive on a Mac: Go to Disk Utility in the Utilities folder under Applications. Highlight your drive and select Erase. Under Volume Format select MS-DOS File System. Now Click on Erase and the computer will format your Flash/Thumb USB drive to be compatible with both Mac and PC. Back to FAQ List

Q: I have a file on a Mac formatted disk and I want to use it on a PC, but my PC cannot read the disk. What should I do? A: Log onto a Mac and insert your disk. On the desktop you will see a folder with your Username (e.g. Jane_Smith). This is the same folder as your N: Drive on a PC. Copy the files that you want to access on your disk from a PC into this folder. Now when you log onto a PC you will find these files in your N: Drive. Back to FAQ List

PC FAQ

Q: When is it a good time to save my work? A: It's a good habit to save your work frequently. Also, if it's a file that is of high importance to you, you should make backup copies of your work on different media. Back to FAQ List

MAC FAQ

Q: How do I eject a CD or CD-RW on a MAC? A: You can either drag the disc icon to the trash; restart the computer while holding down the mouse button; or eject the CD from Open Firmware using the open firmware command: eject cd Back to FAQ List

Q: How do I erase a CD-RW on a MAC? A: Launch Disk Utility from /Applications/Utilities. Select from the devices list the CD/DVD burner. Select the Erase tab at the top of the program. Then click on the Erase button at the bottom of the program’s screen. Back to FAQ List