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As one of our patients, you have choices, rights, and
responsibilities.
Patient's Rights
- Patients are treated with respect,
consideration, and dignity.
- Patients are provided appropriate privacy.
- Patient disclosures and records are treated
confidentially, and, except when required by law, patients are given
the opportunity to approve or refuse their release.
- Patients are provided, to the degree known,
complete information concerning their diagnosis, evaluation,
treatment, and prognosis. When it is medically inadvisable to
give such information to a patient or to a legally authorized
person.
- Patients are given the opportunity to
participate in decisions involving their health care, except when
such participation is contraindicated for medical reasons.
- Patients have the right to select and/or
change their health care provider.
- Information is available to patients and
staff concerning:
- Patient rights
- Patient conduct and responsibilities
- Services available at the organization
- Provisions for after-hours and emergency care
- Fees for services
- Payment policies
- Advance directives, as required by state or
federal law and regulations
- Credentialing of health care professionals
Patient's Responsibilities
- Seek medical attention promptly
- Be honest about your medical history
- Ask about anything you do not understand
- Respect clinic personnel and policies
- Follow health advice and medical instructions
- Report any significant changes in symptoms or failure to improve
- Seek non-emergency care during regular hours and scheduled times
- Keep appointments or cancel in advance
- Provide useful feedback about services and policies
When you have
questions... ASK
When you have
problems... SPEAK UP
When you are
satisfied... COMPLIMENT
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